Effective Date: 16-04-2024
1. Introduction
Thank you for shopping at AVAPAN.COM. This Payment and Refund Policy outlines the terms and conditions for payments and refunds for products and services purchased on our website. By making a purchase on AVAPAN.COM, you agree to comply with this policy.
2. Payment Methods
We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Net Banking
- UPI
- Wallets
- Cash on Delivery (subject to availability)
- Other payment methods as may be offered by WooCommerce
All payments are processed securely through our payment gateway integrated with WooCommerce. We do not store your payment information on our servers.
3. Order Processing
Once you place an order on AVAPAN.COM, you will receive an email confirmation with your order details. Orders are typically processed within 1-2 business days. Please ensure that your shipping address and contact information are accurate to avoid delays.
4. Shipping and Delivery
We use Shiprocket to handle our shipping and delivery needs. Delivery times and costs may vary based on your location and the shipping method selected at checkout. You will receive a tracking number via email once your order has been shipped.
Shipping Policy Highlights:
- Standard Delivery: 3-7 business days
- Express Delivery: 1-3 business days (subject to availability)
- International Shipping: Available (delivery times vary based on destination)
- Shipping charges will be calculated at checkout based on your location and selected delivery method.
5. Cancellation Policy
You may cancel your order within 24 hours of placing it, provided that it has not yet been shipped. To cancel an order, please contact our customer service team at info@avapan.com with your order number and cancellation request.
6. Refund Policy
Our goal is to ensure your complete satisfaction with your purchase. If you are not satisfied with your order, you may be eligible for a refund or exchange under the following conditions:
Eligibility for Refunds and Exchanges:
- Items must be returned within 30 days of receipt.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase (e.g., order number, receipt) is required.
Non-Refundable Items:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Downloadable software or digital products
- Gift cards
- Items on sale or clearance
Return Process:
- Contact our customer service team at info@avapan.com to initiate a return. Please include your order number, reason for return, and whether you prefer a refund or exchange.
- Once your return request is approved, we will provide you with a return shipping label and instructions on how to return the item.
- Pack the item securely and include all original packaging and documentation.
- Ship the item back to us using the provided shipping label.
Refund Processing:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds:
- If you haven’t received a refund within the expected time frame, please check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@avapan.com.
7. Contact Us
If you have any questions or concerns about this Payment and Refund Policy, please contact us:
AVAPAN.COM
Amit Kumar Sahu
NIMPOKHAR, KADIRABAD, POST-LALBAGH, P. S – L N M U
CAMPUS, DIST- DARBHANGA PIN 846004 BIHAR
Mobile: 8873130030
Email: info@avapan.com
By making a purchase on AVAPAN.COM, you signify your acceptance of this Payment and Refund Policy. If you do not agree to this policy, please do not make a purchase on our Site.